Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Shipping Rates
|
Order Value |
Shipping Cost |
Delivery Time |
|
$0 – $49.99 |
$6 Flat Rate |
3–5 Business Days |
|
$50 – $99.99 |
$4.95 Reduced Shipping |
3–5 Business Days |
|
$100+ |
FREE Shipping |
3–5 Business Days |
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery Notes
- Delivery times are estimates and may vary depending on location and carrier delays
- Room No. 5 is not responsible for delays once the package has been handed to the carrier
Damages & Issues
We take great care in packaging every order. However, if your item arrives damaged or defective, we’re here to help.
To Report a Damaged Item
Please email us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Once reviewed, we will:
- Offer a replacement, or
- Provide a store credit, depending on the situation
Returns & Exchanges
Due to the nature of our products, we do not accept returns on used items.
Non-Returnable Items
- Used candles
- Burned or altered products
- Custom or made-to-order candles
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases.
Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
Room No. 5 is not responsible for:
- Packages delivered to incorrect addresses provided by the customer
- Lost or stolen packages once marked as delivered
Order Experience
Every Room No. 5 order is:
- Carefully packaged
- Designed to feel like a luxury hotel experience
- Ready for gifting upon arrival
Questions
If you have any questions about your order, please contact us at:
support@roomno5.com
We’re happy to assist you.
Final Note
By placing an order with Room No. 5, you agree to the terms outlined in this policy.
